Elizabeth Samuels Drama School – Terms of Service

This agreement outlines the terms and conditions governing the relationship between Elizabeth Samuels Ltd and you, the parent or guardian. By booking a place on any of our programmes, you are entering a legally binding agreement.

We run a range of activities including LAMDA exam tuition, performing arts classes and holiday programmes such as Show in a Week. Some terms apply to all classes, while others are specific to the type of class. Please read carefully to ensure you understand the terms relevant to your booking.

A. General Terms (Apply to All Classes)

  • A child’s place is only guaranteed once payment has been received and the subscription is active.

  • Bookings are on a first come, first served basis. We are unable to reserve places without payment.

  • We do not offer refunds or credits for any missed classes, including absences due to illness, holidays, or school events.

  • Fees are non-refundable and non-transferable once the term has begun.

  • We do not offer sibling discounts.

  • Refunds are not possible if your child does not attend a class or withdraws part-way through the term without notice to cancel the subscription.

  • In the event of disruption due to events outside of our control (e.g. pandemic, force majeure, strike action, severe weather), classes may be moved online or rescheduled within the academic year. No credit will be due if this is not possible.

  • If a school or venue stops hosting our classes, the remaining sessions will be delivered online.

  • Pupils must behave responsibly and respectfully. Behaviour issues or inappropriate conduct by a pupil or parent may result in removal from the programme, with no refund or credit given.

  • Elizabeth Samuels does not accept liability for loss or damage to personal property.

  • It is the parent/guardian’s responsibility to keep emergency contact and medical information up to date.

  • All staff are DBS checked, trained in safeguarding and paediatric first aid trained.

  • In the event that we are unable to find a suitable time or we are unable to meet our minimum number of students or the group is fully booked, we will place your child’s name on the waiting list.

B. LAMDA (Elementary, Middle and High School)

Lessons

  • LAMDA lessons are offered as small-group or paired tuition.

  • Lessons are delivered either during the school day (30 minutes) or after school (90 minutes).

Payment & Subscription

  • All lessons are billed via monthly subscription.

  • Payments are collected automatically each month on the same date the subscription was started.

  • The subscription spreads the cost evenly across the year and secures your child’s place.

  • Subscriptions start immediately on sign-up and renew automatically on the same date each month. Any trial offers will be applied before billing begins, if available.

  • If a payment fails or falls into arrears, we reserve the right to withdraw your child’s place.

Cancellations & Refunds

  • Subscriptions can only be cancelled with 4 weeks’ written notice. Notice must be sent to info@elizabethsamuelsdrama.it.

  • The notice period begins from the date your email is received, not the date it is sent.

  • Fees remain payable during the 4-week notice period, and your child may continue attending classes during this time.

  • The subscription will automatically end at the close of the billing cycle following the 4-week notice period.

  • We do not offer refunds or credits for part-used subscription periods, or if a pupil chooses not to attend classes during the notice period.

  • Once a subscription has been cancelled, a new booking will be required if you wish to return to classes.

  • Missed lessons (for any reason, including illness, school trips or absence) are not refunded or credited.

  • As the subscription spreads the cost across 12 equal monthly payments, no refunds or credits will be given for months where classes are not attended or for holiday periods.

Exam Entries & Fees

  • Exam fees are not included in the subscription.

  • Fees will be invoiced separately and must be paid by the given deadline.

  • Missed deadlines will result in your child not being entered for the exam.

Responsibilities & Communication

  • Parents must notify Elizabeth Samuels Drama School if their child will be absent.

  • Please do not contact school administration teams directly — all LAMDA communication should go through Elizabeth Samuels Drama School at info@elizabethsamuelsdrama.it

Teacher Selection of Pieces

  • Students are expected to learn lines and rehearse outside of class.